Our policy lasts 30 days. If 30 days have gone by since your last purchase, unfortunately, we can't offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional Non-Refundable Items:
- Gift cards
- Downloadable software products
- Sale Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Return Policy On In-Stock Inventory Stringed Instruments Only
Customers have 72 hours from receipt of an instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Your only liability is the shipping costs in both directions. A small price to pay for access to the finest instruments in the world. The instrument must be shipped back within 72 hours. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All in-shop sales are final. All international sales are final.
Return Policy On Custom Ordered Stringed Instruments Only
Custom built instruments require a non-refundable deposit and may be eligible for our 72-hour trial period. Eligibility for the 72-hour trial period is at the sole discretion of soundhouse Promotions® and is based on how closely the specifications of the instrument are to the builder’s norm. If a 72-hour trial is granted, customers have 72 hours from receipt of a custom built instrument to determine if it is right for them. The instrument may be returned for any reason during that time. Soundhouse Promotions® will resell the instrument and process a refund only after the guitar is resold to a new buyer. The refund will be 100% of the purchase price less any tax, import duties(if applicable), shipping costs, and a 2.5% admin fee if the item was purchased with a credit card. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused. All international sales are final.
Return Policy On Electronic Equipment Only
Electronic Equipment is not returnable unless defective. This is to insure every amp we sell is in new condition. We gladly accept defective exchanges on Electronic Equipment within 3 days of original invoice date. Item will be inspected upon return to Soundhouse Promotions® to determine defectiveness. Once confirmed, the customer will be shipped an exchanged item or receive store credit. You must contact us for a return authorization (RMA#). Items returned without an RMA # will be refused.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org